Bowtie Fruit Fork Set

La Riqueza Global Shop NZ – Shipping, Returns & Refunds Policy

Applies to orders shipped to and delivered within New Zealand, unless otherwise stated.

1. ORDER FULFILMENT & SHIPPING

1.1 At La Riqueza Global Shop NZ, we aim to process and deliver your order as efficiently and reliably as possible.

1.2 Products may be fulfilled from New Zealand warehouses, approved third-party logistics providers, supplier warehouses, international distribution centres, manufacturing partners, or directly from suppliers and manufacturers.

1.3 To minimise handling, maintain product quality, improve delivery efficiency, or reduce freight costs, certain large, premium, custom-made, made-to-order, or bespoke products may be shipped directly from the supplier or manufacturer.

1.4 If your order contains multiple items, they may be dispatched separately and arrive at different times where products originate from different suppliers, warehouses, or fulfilment locations.

1.5 A signature may be required upon delivery for certain orders.

2. DELIVERY TIMEFRAMES

2.1 Any delivery timeframes provided are estimates only and are supplied in good faith.

2.2 Delivery times may vary due to factors including, but not limited to:

1.      Product availability

2.      Manufacturing schedules

3.      Freight and courier capacity

4.      Customs clearance

5.      Biosecurity inspections

6.      Carrier performance

7.      Weather conditions

8.      Public holidays

9.      Delivery destination

10.  Events beyond our reasonable control

2.3 While we work closely with our suppliers, freight forwarders, customs brokers, logistics providers, and courier partners to ensure timely delivery, we cannot guarantee delivery dates or the performance of third-party services.

2.4 We are not liable for delays resulting from circumstances beyond our reasonable control.

2.5 Where tracking is available, we will provide customers with tracking information once their order has been dispatched.
Tracking updates are provided by the relevant courier, freight provider, or logistics partner and may not update immediately. We are not responsible for any delays, inaccuracies, or interruptions in tracking information provided by third-party carriers.

3. CHANGE-OF-MIND RETURNS

3.1 If you change your mind about your purchase, you may request a return within 14 days of receiving your order, provided that:

1. The item has not been used beyond what is reasonably necessary to inspect it.
2. The item is returned in its original packaging.
3. The item remains in resalable condition.
4. Proof of purchase is provided.

3.2 The following items are generally not eligible for change-of-mind returns:

1. Custom-made or made-to-order products
2. Personalised or bespoke products
3. Clearance or final sale items
4. Products that have been assembled, installed, damaged, or used beyond reasonable inspection

3.3 Change-of-mind returns will be assessed to confirm they meet the eligibility requirements of this policy. This assessment does not affect any rights customers may have under the Consumer Guarantees Act 1993.

4. EXCHANGES

4.1 Subject to product availability, we may offer exchanges for eligible items if requested within 14 days of delivery.

4.2 To be eligible for an exchange, the item must:

1. Be unused, except to the extent reasonably necessary to inspect it;
2. Be returned in its original packaging;
3. Be in resalable condition; and
4. Be accompanied by proof of purchase.

4.3 Custom-made, made-to-order, personalised, bespoke, clearance, or final sale items are generally not eligible for exchange unless required under applicable New Zealand consumer protection law.

4.4 Customers are responsible for any applicable return shipping costs for change-of-mind exchanges. If the requested replacement item is of a higher value, the customer must pay the difference in price before the replacement item is dispatched. If the replacement item is of a lower value, we may refund the difference at our discretion or as otherwise required by law.

4.5 If an item is being exchanged because it is faulty, defective, damaged, or incorrect, the exchange will be handled in accordance with the Consumer Guarantees Act 1993 and any other applicable New Zealand consumer protection legislation.

4.6 Nothing in this Exchange Policy limits, excludes, or affects any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand consumer protection legislation.

5. DAMAGED, FAULTY OR INCORRECT ITEMS

5.1 If your order arrives damaged, faulty, defective, or incorrect, please contact us as soon as reasonably practicable after discovering the issue. Prompt notification helps us investigate the matter with the relevant carrier or supplier but does not affect any rights you may have under applicable New Zealand consumer protection law.

5.2 Please provide your order number together with photographs or videos showing the issue.

5.3 To assist with freight damage claims, customers should, where reasonably practicable, retain the product, its original packaging, and all packing materials until the claim has been assessed or otherwise resolved. Customers may also be asked to provide additional photographs, videos, or other information reasonably required to assist us in investigating the claim with the relevant courier, freight provider, supplier, or insurer. This administrative process is intended to facilitate the investigation of freight damage claims and does not limit or affect any rights or remedies available under applicable New Zealand consumer protection legislation.

5.4 Depending on the circumstances, we may offer:

1. Replacement parts
2. Repair
3. Product replacement
4. Refund

5.5 Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand consumer protection legislation.

6. RETURN PROCESS

6.1 To request a return, please contact our customer support team and provide:

1. Your order number
2. A description of the issue
3. Supporting photographs or videos where applicable

6.2 Please do not return any goods until we have provided return authorisation. This enables us to confirm the appropriate return address and provide the correct return instructions, particularly where goods have been supplied directly by manufacturers, suppliers, or third-party fulfilment partners.

6.3 This administrative process does not affect any rights you may have under applicable New Zealand consumer law.

7. REFUNDS

7.1 Once a return has been approved and, where applicable, the returned goods have been received and inspected, we will process any approved refund promptly to the original payment method.

7.2 We aim to process approved refunds within 5 to 10 business days. However, the time taken for the refunded amount to appear in your account may vary depending on your financial institution or payment provider.

7.3 For approved change-of-mind returns:

1. Original shipping charges are non-refundable.
2. Return shipping costs are the responsibility of the customer.

7.4 Where a refund is approved due to a faulty product, defective goods, or an error on our part, reasonable return shipping costs may also be reimbursed where applicable.

8. RETURN SHIPPING COSTS

8.1 For approved change-of-mind returns, customers are responsible for all return shipping, freight, courier, handling, insurance, and associated costs.

8.2 For larger or oversized items, additional collection or freight charges may apply. Any applicable costs will be advised before the return is approved.

9. INTERNATIONAL ORDERS, CUSTOMS AND DUTIES

9.1 For orders shipped outside New Zealand, customers are responsible for any import duties, customs charges, GST, VAT, local taxes, clearance fees, or similar charges imposed by the destination country.

9.2 Customers are also responsible for ensuring that products purchased can be legally imported into their jurisdiction.

9.3 If an order is refused entry by customs authorities, rejected by the recipient, or returned due to unpaid duties, taxes, fees, or incorrect delivery information supplied by the customer, La Riqueza Global Shop NZ reserves the right to deduct any freight, handling, customs, storage, administration, or return costs incurred before issuing any applicable refund.

9.4 If an order is returned to La Riqueza Global Shop NZ because it was unclaimed, refused by the recipient, or could not be delivered due to incorrect or incomplete delivery information provided by the customer, we may deduct any reasonable freight, handling, storage, return shipping, administration, or other costs incurred before issuing any applicable refund. If the customer requests that the order be re-dispatched, additional shipping and handling charges may apply. This clause does not limit or affect any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand consumer protection legislation.

10. ORDER CANCELLATIONS

10.1 Orders cancelled before dispatch will generally receive a full refund.

10.2 If an order has already been dispatched, any refund for a cancelled order may be reduced by any reasonable freight, handling, processing, logistics, or other costs already incurred by La Riqueza Global Shop NZ. This clause does not limit or affect any rights or remedies available to customers under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand consumer protection legislation.

10.3 Custom-made, personalised, bespoke, or made-to-order products generally cannot be cancelled once production or manufacture has commenced.

11. LOST OR DELAYED DELIVERIES

11.1 If your order has not arrived within a reasonable time after the estimated delivery period, please contact our customer support team.

11.2 We will work with the relevant courier or freight provider to investigate the delay and, where appropriate, arrange a replacement, repair, or refund in accordance with applicable New Zealand consumer law.

12. FORCE MAJEURE

12.1 La Riqueza Global Shop NZ will not be liable for any delay, failure, or inability to perform its obligations under this policy where such delay or failure is caused by events beyond our reasonable control.

12.2 Events beyond our reasonable control may include, but are not limited to, natural disasters, severe weather, fire, flood, earthquake, pandemic, epidemic, war, terrorism, civil unrest, industrial disputes, strikes, transport disruptions, supply chain interruptions, power or telecommunications outages, government actions, customs delays, biosecurity inspections, or any other event beyond our reasonable control.

12.3 Where reasonably practicable, we will make reasonable efforts to minimise the impact of any such event and to keep customers informed of any significant delays affecting their orders.

13. RISK AND OWNERSHIP

13.1 Risk in the goods passes to the customer once the goods have been delivered to the delivery address specified in the order, unless otherwise required by applicable New Zealand law.

13.2 Ownership (title) in the goods remains with La Riqueza Global Shop NZ until payment for the goods has been received in full and in cleared funds.

14. CONSUMER RIGHTS

14.1 Nothing in this policy excludes, restricts, or limits any rights or remedies available under the:

1. Consumer Guarantees Act 1993
2. Fair Trading Act 1986
3. Any other applicable New Zealand consumer protection legislation

14.2 Where this policy is inconsistent with applicable consumer protection laws, those laws will prevail.

15. CONTACT DETAILS

15.1 Email: support@lariquezaglobal.com

15.2 WhatsApp: +64 21 337 735

15.3 Address: 544C Kaikorai Valley Road, Kenmure, Dunedin 9011, New Zealand

15.4 Website: www.lariquezaglobal-shop.co.nz

15.5 For any questions regarding shipping, delivery, returns, refunds, or exchanges, please contact our customer support team. We’re here to help.