Natural Rattan Weave Walnut Wood Tissue Box

La Riqueza Global Shop NZ – Shipping, Returns & Refunds Policy

Applies to: Orders shipped to and delivered within New Zealand.

1. Order Fulfilment & Shipping

At La Riqueza Global Shop NZ, we aim to deliver your order in the most efficient, reliable, and appropriate manner available at the time of purchase.

Products may be fulfilled from New Zealand warehouses, approved third-party logistics providers, supplier warehouses, international distribution centres, manufacturing partners, or directly from suppliers and manufacturers.

Certain large, premium, custom-made, made-to-order, or bespoke products may be shipped directly from the supplier or manufacturer to minimise handling, maintain product quality, improve delivery efficiency, or reduce freight costs.

Orders containing multiple products may be shipped separately and may arrive at different times where products originate from different suppliers, warehouses, or fulfilment locations.

2. Delivery Timeframes

Estimated delivery timeframes are provided in good faith and are intended as guides only.

Delivery times may vary due to:

• Product availability
• Manufacturing schedules
• Freight capacity
• Customs processing
• Biosecurity inspections
• Carrier performance
• Weather events
• Public holidays
• Destination location
• Other circumstances beyond our reasonable control

While we work closely with suppliers, freight forwarders, customs brokers, logistics providers, and courier partners, we cannot guarantee the performance of third-party services.

3. Change-of-Mind Returns

Customers may request a return within 14 days of delivery provided that:

• The item is unused and in original packaging
• The item remains in resalable condition
• Proof of purchase is provided

The following items are generally not eligible for change-of-mind returns:

• Custom-made or made-to-order products
• Personalised or bespoke products
• Clearance or final sale items
• Products that have been assembled, installed, damaged, or used

Return requests are subject to approval and inspection.

4. Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photographs or videos showing the issue.

Where appropriate, we may offer:

• Replacement parts
• Product replacement
• Repair
• Refund

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable New Zealand consumer protection laws.

5. Return Process

To request a return, please contact our customer support team with:

• Your order number
• A description of the issue
• Supporting photographs where applicable

All returns must be approved before goods are returned.

6. Refunds

Approved refunds will be processed to the original payment method within 14 business days of approval.

For approved change-of-mind returns:

• Original shipping charges are non-refundable
• Return shipping costs are the responsibility of the customer

Where a refund is approved due to a product fault, defect, or our error, applicable return shipping costs may be reimbursed.

7. Return Shipping Costs

For change-of-mind returns, customers are responsible for all return freight, courier, handling, and associated shipping costs.

For larger items, collection or freight charges may apply and will be advised prior to return approval.

8. International Orders, Customs & Duties

For orders shipped outside New Zealand, customers are responsible for any import duties, customs charges, VAT, GST, local taxes, clearance fees, or similar charges imposed by the destination country.

Customers are responsible for ensuring products purchased can be legally imported into their jurisdiction.

If an order is refused entry by customs authorities, rejected by the recipient, or returned due to unpaid duties, taxes, fees, or incorrect delivery information supplied by the customer, La Riqueza Global Shop NZ reserves the right to deduct any freight, handling, customs, storage, or return costs incurred before issuing any applicable refund.

9. Order Cancellations

Orders cancelled before dispatch will generally receive a full refund.

Orders that have already been dispatched may incur freight, handling, processing, or logistics charges which may be deducted from any refund.

Custom-made, bespoke, personalised, or made-to-order products may not be eligible for cancellation once production has commenced.

10. Risk & Ownership

Risk in goods passes to the customer upon delivery to the delivery address provided at the time of purchase.

Ownership of goods passes to the customer once full payment has been received.

11. Consumer Rights

Nothing in this policy excludes, restricts, or limits any rights or remedies available under the:

• Consumer Guarantees Act 1993
• Fair Trading Act 1986
• Any other applicable New Zealand consumer protection legislation

12. Contact Information

Email: support@lariquezaglobal.com

Whatsapp: +64 21 337 735

Address: 544c Kaikorai Valley Road, Kenmure, Dunedin, 9011

Website: www.lariquezaglobal-shop.co.nz

For all shipping, delivery, return, and refund enquiries, please contact our customer support team.