PODER DE RIQUEZA HOLDINGS LIMITED (NZBN 9429052765407; GST No. 146-612-997) trading as LA RIQUEZA GLOBAL SHOP NZ Effective Date: 8 September 2026

1. ABOUT THIS WARRANTY POLICY

1.1 This Warranty Policy explains warranty claims for goods purchased from Poder De Riqueza Holdings Limited (NZBN 9429052765407; GST No. 146-612-997), trading as La Riqueza Global Shop NZ (“we”, “us”, or “our”), for delivery within New Zealand. It should be read with our Terms and Conditions of Sale and Shipping, Returns & Refunds Policy. 1.2 Nothing in this Warranty Policy is intended to exclude, restrict, modify, or limit any non-excludable rights, guarantees, remedies, or protections available to consumers under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand consumer protection legislation. To the extent permitted by law, this Warranty Policy applies only to goods supplied by us and does not create any additional warranty, representation, or undertaking beyond those expressly stated in this document or required by applicable law. Consumer Rights Disclaimer: Nothing in this Warranty Policy excludes, restricts, or modifies any non-excludable rights or remedies under New Zealand consumer protection law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Examples of consumer rights: Goods must be of acceptable quality, fit for their usual purpose, match their description or sample, be reasonably durable, and be supplied with any remedy required by law if those guarantees are not met, which may include repair, replacement, refund, or compensation for reasonably foreseeable loss.

 

2. DEFINITIONS

In this Warranty Policy, unless the context requires otherwise:

1. Customer means any person or entity that purchases Goods from us.
2. Consumer has the meaning given to that term under applicable New Zealand consumer protection law.
3. Goods means any products, items, or goods supplied by us to a Customer.
4. Relevant Third Party means any manufacturer, supplier, distributor, importer, authorised repairer, assessor, or other suitably qualified person involved in assessing or responding to a Warranty Claim.
5. Warranty Claim means any claim, request, notice, or enquiry made by a Customer in relation to an alleged defect, failure, issue, statutory guarantee, manufacturer’s warranty, or other warranty matter concerning the Goods.

 

3. CONSUMER GUARANTEES ACT

3.1 Where goods are supplied to consumers in New Zealand, those goods are supplied subject to statutory guarantees that cannot be excluded, restricted, or modified where the Consumer Guarantees Act 1993 applies. 3.2 If goods fail to comply with an applicable consumer guarantee, the remedy depends on the nature of the failure. For a remediable failure, the supplier may choose repair, replacement or refund and must act within a reasonable time. For a substantial failure, a failure that cannot be remedied, or a failure not remedied within a reasonable time, the consumer may reject the goods and choose a refund or replacement as provided by the Consumer Guarantees Act 1993. Compensation for reasonably foreseeable loss may also be available. 3.3 Any manufacturer’s warranty, express warranty, or voluntary warranty is in addition to, and does not replace, reduce, or limit, any statutory rights or remedies available under the Consumer Guarantees Act 1993.

 

4. MANUFACTURER WARRANTIES

4.1 Certain goods supplied by La Riqueza Global Shop NZ may be accompanied by a warranty issued by the relevant manufacturer, supplier, distributor, or importer. 4.2 Any such manufacturer’s warranty is provided by the relevant manufacturer, supplier, distributor, or importer and is subject to that party’s own warranty terms, conditions, exclusions, limitations, claim requirements, and assessment procedures. 4.3 Where a manufacturer’s warranty applies, we may, where reasonably practicable and without assuming responsibility for the manufacturer’s obligations, assist the customer to submit a claim or liaise with the manufacturer, supplier, distributor, or importer on the customer’s behalf. 4.4 Warranty periods, coverage, exclusions, and claim procedures vary by product and manufacturer. Where applicable, details of the relevant manufacturer’s warranty will generally be supplied with the goods, displayed with the product information, or made available upon reasonable request.

 

5. WEAR, DAMAGE AND STATUTORY RIGHTS

Normal wear or damage caused after delivery by misuse, accidental damage, improper assembly, unsuitable cleaning or alterations is not automatically a product defect. We assess the cause and circumstances of each claim. An exclusion applies only to the extent the relevant action or event caused the issue and New Zealand law permits the exclusion.

Ordinary wear is assessed against the product’s age, price, materials, description, expected use and reasonable durability. Premature fading, peeling, fabric compression, stitching failure, hardware failure or deterioration may be a defect and will not be rejected simply as “wear and tear”.

Appearance and finish can be part of acceptable quality. A cosmetic defect is not excluded merely because the item still functions. Natural variation must remain consistent with the description, sample and quality a reasonable consumer would expect. Where a specific defect was clearly disclosed before purchase, its effect on a claim is assessed under the Consumer Guarantees Act 1993.

Failure to follow care or assembly instructions does not automatically remove all rights; we consider whether it caused the problem. Manufacturer warranty terms and the examples above do not reduce statutory guarantees. Please contact us if you are unsure whether an issue is normal wear or a defect.

5A. FURNITURE AND FASHION CARE

Use the instructions supplied for the specific product and material. Ask us for guidance if the material, finish, load limit, assembly method or cleaning instructions are unclear.

• Furniture: follow assembly and anchoring instructions, use the item only for its stated indoor or outdoor use, and follow the supplied load and maintenance guidance. Avoid dragging furniture or applying unapproved cleaning products to its finish.
• Bags and accessories: follow the material-specific care instructions, avoid overloading straps and closures, and store items dry and away from prolonged direct heat or sunlight. Do not apply leather conditioner to PU or other materials unless the manufacturer recommends it.
• Do not use a potentially unsafe item while an issue is being assessed. Contact us for advice before attempting a repair that could worsen the damage.

This guidance supports safe use; it does not exclude claims for products that fail to meet statutory guarantees.

6. MAKING A WARRANTY CLAIM

6.1 A customer wishing to make a warranty claim must notify our customer support team as soon as reasonably practicable after becoming aware of the relevant defect, failure, or issue. 6.2 Unless otherwise advised by us, the customer must provide sufficient information and evidence to enable the claim to be assessed, including:

1. the order number, invoice, receipt, or other satisfactory proof of purchase;
2. a clear description of the alleged defect, failure, or issue;
3. photographs, videos, or other supporting evidence where reasonably available; and
4. any other information reasonably required by us, the manufacturer, supplier, authorised repairer, or assessor to determine the claim.

6.3 Please contact us before returning goods so we can provide the correct return location and safe transport instructions. Not obtaining prior authorisation does not remove a statutory right, but may delay processing or make the customer responsible for avoidable transport costs. 6.4 Where reasonably required, the customer must make the goods available for inspection, testing, assessment, repair, or collection by us, the manufacturer, supplier, authorised repairer, or another suitably qualified person.

 

7. ASSESSMENT OF CLAIMS

7.1 Upon receipt of a warranty claim and any required supporting information, we will assess the claim or, where appropriate, refer the claim to the relevant manufacturer, supplier, authorised repairer, or assessor. 7.2 We aim to acknowledge a complete claim within two Business Days and will assess and provide any required remedy within a reasonable time. Timing may depend on the goods, the issue, inspection, parts and relevant third-party input, but third-party involvement does not remove our obligations as the retailer. 7.3 We will use reasonable endeavours to keep the customer informed of material progress in relation to the warranty claim, but delays may occur where information, inspection, parts, manufacturer input, or third-party assessment is required.

 

8. AVAILABLE REMEDIES

8.1 If a warranty claim is accepted, the remedy will comply with applicable law. For a remediable failure, we may choose repair, replacement or refund and must act within a reasonable time. For a substantial failure, a failure that cannot be remedied, or a failure not remedied within a reasonable time, the customer may exercise the choice of remedy provided by the Consumer Guarantees Act 1993. A manufacturer’s warranty may provide additional remedies.

1. repair of the goods;
2. replacement of the goods with the same or substantially equivalent goods;
3. supply of replacement parts;
4. refund of the purchase price paid for the relevant goods; or
5. any other remedy required or permitted under the Consumer Guarantees Act 1993 or any other applicable law.

8.2 Nothing in this section limits any remedy that is mandatory under applicable law. To the extent permitted by law, we may require goods to be returned, inspected, or assessed before any remedy is provided.

 

9. WARRANTY SHIPPING

9.1 Where goods are faulty or fail a statutory guarantee, we will arrange collection or reimburse reasonable return transport where required by law. For a manufacturer-only remedy that exceeds statutory rights, transport costs follow the disclosed manufacturer terms unless we agree otherwise. 9.2 The customer must retain and provide satisfactory proof of any shipping, freight, courier, or transport costs claimed in connection with an approved warranty claim.

 

10. LIMITATION OF THIS POLICY

10.1 This Warranty Policy is intended to describe our warranty procedures and the general operation of manufacturer and statutory warranty rights. It does not limit, exclude, or modify any rights or remedies that cannot lawfully be limited, excluded, or modified. 10.2 If any provision of this Warranty Policy is inconsistent with the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law, the relevant statutory provision will prevail to the extent of the inconsistency. 10.3 Any limitation of liability in this policy applies only to the extent permitted by law. It does not exclude liability for remedies, reasonably foreseeable loss or other compensation available under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. 10.4 If any provision of this Warranty Policy is found to be invalid, unlawful, or unenforceable, that provision will be read down or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect. 10.5 This Warranty Policy is governed by the laws of New Zealand, and any dispute arising out of or in connection with this Warranty Policy will be dealt with in accordance with applicable New Zealand law.

 

11. CONTACT US

If you have any questions about this Warranty Policy or wish to make a warranty claim, please contact us: Poder De Riqueza Holdings Limited (NZBN 9429052765407; GST No. 146-612-997), trading as La Riqueza Global Shop NZ Email: support@lariquezaglobal-shop.co.nz Phone/WhatsApp: +64 21 337 735 Address: 544C Kaikorai Valley Road, Kenmure, Dunedin 9011, New Zealand Website: www.lariquezaglobal-shop.co.nz

For help with an unresolved concern, see Complaints & Resolution.