PODER DE RIQUEZA HOLDINGS LIMITED (NZBN 9429052765407; GST No. 146-612-997) trading as LA RIQUEZA GLOBAL SHOP NZ

Effective Date: 14 August 2026

 

1. ABOUT THIS PRIVACY POLICY

1.1 Poder De Riqueza Holdings Limited (NZBN 9429052765407; GST No. 146-612-997), trading as La Riqueza Global Shop NZ (“we”, “us”, “our”) is a New Zealand online retailer that accepts customer orders for delivery within New Zealand only and is the agency that collects and holds the personal information described in this Privacy Policy. We handle personal information in accordance with the Privacy Act 2020 and other applicable New Zealand law.

1.2 This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you:

• visit our Website;
• create an account;
• place an order for delivery within New Zealand;
• contact our customer support team;
• subscribe to marketing communications;
• participate in promotions or competitions; or
• otherwise interact with us.

1.3 By using our Website or providing personal information in connection with our New Zealand retail operations, you acknowledge that your information will be handled in accordance with this Privacy Policy.

 

2. WHAT PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

2.1 Identity Information

• Full name
• Date of birth (where required)
• Business name (if applicable)

2.2 Contact Information

• Email address
• Telephone number
• Delivery address
• Billing address

2.3 Order Information

• Products purchased
• Order history
• Delivery instructions
• Returns and warranty claims

2.4 Payment Information

Payments are processed securely through third-party payment providers.

We do not store your complete credit card or debit card details on our systems.

2.5 Technical Information

When you visit our Website, we may collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and similar technologies

2.6 Communications

We may keep records of:

• emails;
• website enquiries;
• live chat conversations;
• social media messages;
• customer service interactions.

 

3. HOW WE COLLECT INFORMATION

We collect information:

• directly from you;
• when you place an order;
• when you create an account;
• when you subscribe to our newsletter;
• when you contact us;
• through cookies;
• through website analytics;
• from payment providers;
• from freight providers;
• from publicly available sources where permitted by law.

3.1 Where we collect personal information directly, we will take reasonable steps at or before collection to explain the purpose, intended recipients, whether providing it is voluntary or required, the consequences of not providing it, and your access and correction rights.

3.2 Where we collect personal information indirectly, we will notify the affected person as required by information privacy principle 3A unless a statutory exception applies. Indirect sources may include payment providers, couriers, suppliers, fraud-prevention services and publicly available sources.

 

4. WHY WE COLLECT YOUR INFORMATION

We collect personal information to:

• process and fulfil orders;
• verify payments;
• deliver goods;
• provide customer support;
• process returns and refunds;
• administer warranties;
• communicate with customers;
• improve our products and services;
• maintain website security;
• prevent fraud;
• comply with legal obligations;
• conduct internal business administration.

Providing personal information is generally voluntary. However, if you do not provide information needed for an order, payment, delivery, identity or fraud check, return, warranty claim or legal obligation, we may be unable to provide the relevant product or service.

 

5. MARKETING COMMUNICATIONS

5.1 We send commercial electronic messages only where we have the consent required by the Unsolicited Electronic Messages Act 2007 or another lawful basis to do so. Marketing messages will accurately identify the sender, provide current contact information and contain a clear, functional unsubscribe facility.

5.2 You may unsubscribe at any time by using the unsubscribe facility in the message or contacting us. We will action an unsubscribe request within five working days and keep appropriate records of consent and withdrawal.

• clicking the unsubscribe link in our emails; or
• contacting us directly.

5.3 Withdrawing from marketing does not prevent service messages needed to process an order, provide safety or warranty information, or administer an existing customer relationship.

 

 

 

 

6. WHO WE SHARE INFORMATION WITH

We may disclose your personal information where reasonably necessary to:

• manufacturers;
• suppliers;
• fulfilment partners;
• freight providers;
• courier companies;
• payment processors;
• website hosting providers;
• cloud service providers;
• IT support providers;
• professional advisers;
• insurers;
• government agencies where required by law.

We require service providers acting for us to use personal information only for authorised purposes and to apply reasonable privacy and security safeguards. We do not sell customers’ personal information.

 

7. OVERSEAS DISCLOSURE

7.1 Personal information may be sent to or accessed by service providers, suppliers, manufacturers and fulfilment partners outside New Zealand where reasonably necessary to operate the Website, process payments, prevent fraud, provide support, fulfil orders or deliver goods. Recipient locations vary by provider and order; you may contact us for more detail relevant to your information.

7.2 Where an overseas disclosure is governed by information privacy principle 12, we will rely on a permitted basis, such as comparable privacy safeguards, an enforceable agreement providing comparable safeguards, or the individual’s express authorisation after being informed that the overseas recipient may not be required to protect the information in a comparable way. Use of an overseas agent that processes information only on our behalf will be managed through appropriate contractual and security controls.

 

8. COOKIES AND WEBSITE ANALYTICS

Our Website may use cookies, pixels and similar technologies, including WordPress and WooCommerce technologies and, where enabled, Google Analytics 4 and Google Ads tags, to:

• remember your preferences;
• improve website performance;
• analyse visitor behaviour;
• personalise content;
• measure advertising effectiveness.

Further information about cookie categories, advertising choices and Google data use is in our Cookie Policy. Where consent is required by law or Google policy, we will request it before activating the relevant non-essential technology.

You can manage cookies through your browser settings, although disabling cookies may affect certain Website functionality.

 

9. SECURITY OF YOUR INFORMATION

We take reasonable technical, administrative and physical safeguards to protect personal information against:

• unauthorised access;
• misuse;
• loss;
• alteration;
• disclosure;
• destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

If a privacy breach has caused or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as soon as practicable, unless a statutory exception applies.

 

10. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described, to resolve disputes, enforce rights and meet legal obligations. Transaction and tax records are generally retained for at least seven tax years where Inland Revenue rules require it; other records are kept under a proportionate retention schedule.

• fulfil the purposes described in this Privacy Policy;
• comply with legal obligations;
• resolve disputes;
• enforce our legal rights.

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

 

11. YOUR PRIVACY RIGHTS

Under the Privacy Act 2020, you generally have the right to request access to personal information we hold about you and to request correction of that information. You may also make a privacy complaint to us or to the Office of the Privacy Commissioner. Statutory exceptions may apply.

• request access to your personal information;
• request correction of inaccurate personal information;
• withdraw consent where processing is based on consent;
• make a complaint regarding the handling of your personal information.

We may need to verify your identity before responding. We will respond within the timeframe required by law and, if we do not make a requested correction, you may ask us to attach a statement of correction to the information.

 

12. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

 

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The latest version will always be published on our Website together with its effective date.

 

14. CONTACT US

If you have any questions, wish to exercise a privacy right, or wish to make a complaint, please contact our Privacy Officer:

Poder De Riqueza Holdings Limited (NZBN 9429052765407; GST No. 146-612-997), trading as La Riqueza Global Shop NZ

Email: support@lariquezaglobal-shop.co.nz

Phone/WhatsApp: +64 21 337 735

Address: 544C Kaikorai Valley Road, Kenmure, Dunedin 9011, New Zealand

Website: www.lariquezaglobal-shop.co.nz

You may also contact the Office of the Privacy Commissioner at privacy.org.nz or 0800 803 909.